Frequently Asked Questions (FAQ’s)

Can SportsMD handle emergency medical conditions? 

No. SportsMD is designed to handle non-emergency medical issues. You should NOT use SportsMD if you are experiencing a medical emergency. If you have a medical emergency, you should dial 911 immediately.

How do I get a Second Opinion?

You need to register as a new user and answer some questions about your case.

How we choose a doctor for you?

SportsMD will review your case and match you with the top doctor who specializes in your injury.  We review your type of injury, your sport or athletic activities, gender and age. As an example, if you have a daughter who plays lacrosse and has a knee injury, we would align you with a doctor who focuses on women sports medicine and has specialty in knee and has experience in working with elite lacrosse players.  Our review process usually takes 3 days which includes confirming with the doctor their availability.

How long will it take to get an appointment once I register?

We will match you with a doctor and schedule your appointment within 5 business days.

Can you get an appointment in less than 2 business days or on weekends?

SportsMD offers appointment within 24 hours and during the weekends.  Please call our office for more details.

How long is a eConsult appointment?

eConsult service lasts fifteen minutes, which is similar to a normal office visit.

Should I get a Second Opinion?

Doctors suggest getting a second opinion before almost all non-emergency surgeries and major operations. If you are unsure or just want to confirm your current course of treatment, a second opinion can help give you confidence that you are getting the most appropriate treatment.

How does SportsMD select their doctors?

All of the SportsMD doctors work at premier sports medicine centers, including The Hospital For Special Surgery, Yale Sports Medicine Center and University of Michigan Health System.  Physicians are selected based on peer recommendations, their work with professional sports teams, Universities and research.

What do I get with the eConsult?

Your case information and medical records are provided to a member of our Sports Medicine Team.  You have the choice of meeting with the doctor via video chat or having a phone consultation.  Your appointment will be made within 3 business days from when you registered.  The doctor will provide a diagnosis, treatment options and local physician recommendations if needed.  SportsMD will also assign a Care Manager to assist you along the entire process before and after your appointment.

How much does a eConsult Cost?

An eConsult or second opinion costs $1,000.  SportsMD also offers weekend and 24 hour second opinions.

What health insurance in accepted?

We do not accept insurance as a form of payment for eConsult.  Each doctor in our network accepts all major health insurance and we’ll confirm your coverage prior to setting up the office visit.

Will my doctor find out if I get a second opinion?

Getting another medical opinion for serious diagnoses is a responsible thing to do and your doctor should understand.

Is this service available outside of the US?

Yes. eConsult is available in the US and International countries.

Refund and Cancellation Policy

All credit card transactions should be considered final once the payment is processed.

Is this service HIPAA compliant?

Yes, the eConsult service meets all federal requirements for protecting personal health information (PHI) of patients under the Health Insurance Portability Accountability Act of 1996 (HIPAA).

What is the eConsult Technology used for Appointment?

eConsult technology provides a direct connection to the doctor over a high definition HIPPA compliant video link.  No need to travel, take the day off from work and spending time in doctors offices.  The worlds best sports medicine doctors are not likely to be local to you, and it would take a a great deal of time and money to visit with them.

eConsult technology is like being in the room with the doctor.  You’ll be able to see and hear clearly, read body language and have a full consultation on your injury and options for treatment.

You just need a modern laptop, or smartphone with IOS (Mac) or Android.  If you do not have these technologies or uncomfortable with using them, we can provide the consultation over the phone.